Shipping Fees:

We try to keep our shipping costs as competitive as possible. But as a general guide here are our usual fees. Please always ask us for a quote to your specific postcode.

Zone A: EX1 – EX9, TQ1 – TQ14, PL1 – PL9, PL20, PL21.

Free delivery on orders over £250 ex.vat.
£25 + vat per delivery for orders under £250 ex.vat.
Or free collection.

Zone B: EX10 – EX23,  PL10 – PL19, PL22 – PL35.
Free delivery on orders over £2,000 ex.vat.
£50 + vat per delivery for orders under £2,000 ex.vat
Or free collection.

Zone C: DT1 – DT11, TA1 – TA24, TR1 – TR27.
Free delivery on orders over £5,000 ex.vat.
£75 + vat per delivery for orders between £2,000 and £4,999 ex.vat.
£100 + vat per delivery for orders under £2,000 ex.vat.
Or free collection.

Zone D: Rest of UK Mainland, Scottish Highlands, Scottish Islands, Northern Ireland, Isle of Wight, Isle of Man, Channel Islands.
Please enquire.

Lead Times:

The majority of our picnic tables and park benches are built to order and shipped fully assembled*. Lead times on items manufactured in our workshop normally ranges from 3 to 10 working days. (*A few of our products are shipped flat packed for self assembly. These products are indicated on the product pages of our website).

Recycled plastic lumber and sheet items are normally dispatched within 3 to 5 working days.

Collections:

Manufactured and stock items can be collected direct from our workshop near Ivybridge, Devon from Monday to Friday 8am to 4pm. Please inform us in advance on 01752 426600 to arrange a collection.

Delivery Vehicle Access & Unloading:

Deliveries are made on the understanding that clear vehicle access is available at the delivery address. Please let us know in advance if there are any access restrictions. Goods will be delivered to a suitable and safe unloading area. If no suitable unloading area is available, the customer will be responsible for moving the items from the kerbside to a safe storage location. Delivery is kerbside only and does not include moving items into rear gardens or through buildings.

If access or surfacing is not suitable, or if access is restricted, we strongly recommend that you are present at the time of delivery so you can unload the pallet at the kerbside and move the items safely.

Some of our larger products are very heavy and oversized, with certain items weighing over 200kg and measuring up to 3.6m in length, including picnic tables and palletised deliveries. These items may require a forklift or telehandler to assist with unloading at the delivery address.

We use our own Mercedes flat-bed truck for smaller deliveries (up to 9 picnic tables or park benches). Larger orders are delivered via national pallet networks or specialist vehicles, such as low-loader or curtain-sided trucks. These vehicles are typically refuse-lorry sized or larger and may require tail-lift access to offload. Please consider narrow roads, tight turning areas, low bridges, or restricted access before ordering, and inform us of any issues in advance to avoid failed deliveries or additional charges.

Returns Information:

• The Plastic Company (Southwest) Limited’s liability in respect of any defect or failure of the products supplied or for any loss, injury or damage attributed thereto is confined to making good by replacement or repairing and defect in the products themselves arising from faulty design or workmanship on behalf of The Plastic Company (Southwest) Limited.
• The Plastic Company (Southwest) Limited’s liability is further limited to defects reported to them in writing within 14 days from the date of despatch of the products by The Plastic Company (Southwest) Limited.
• The Purchaser will assume responsibility for the products being of sufficient suitability and quality for the Purchaser’s purpose.
• The use of recycled materials can cause variations in the products, especially colour variation, effervescence, overflow ridges, pores, shrink holes and surface fissures, in respect of which The Plastic Company (Southwest) Limited accepts no liability whatsoever.